Dear Customer,
For any inquiry, kindly contact us using the contact form below or send us an email at store@donshopping.com
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Frequently Asked Questions
Please read our FAQ before sending us a message.
FAQ
What are the delivery charges for orders from the online store?
We ship our items worldwide. To enable us offer a tracking number for every item shipped from our store, you will be charged a minimal shipping fee during checkout. If you would like your item to be shipped with other couriers such as DHL, Fedex, among others, kindly contact us before ordering for extra shipping charges.
Which payments methods are accepted on the online store?
We accept credit card payments through PayPal. PayPal is a service that enables you to pay or send money without revealing your financial information to a merchant. Paypal also offers a 180 days money back guarantee. You can always claim for a refund up to a period of 180 days from the time of payment.
How long will the delivery take?
For items shipped using the standard method, the delivery time is within 7-20 days plus 2-3 processing days. For items shipped via other courier like DHL, Fedex, the delivery time is within 3-7 days. We will offer you a tracking number to monitor your parcel online.
How secure is shopping on the online store? Is my data protected?
We do not process any payment on this store. All payments are processed through a third party payment processor, which in this case is Paypal. Your data will be handled confidentially and encrypted with SSL through Paypal.
What exactly happens after ordering?
After ordering, you will receive a confirmation email from us confirming your order. We will then proceed and prepare your order for shipment. We will also provide you with a tracking number so that you can be able to monitor your parcel online.
Do I receive an invoice for my order?
Yes. An invoice will automatically be generated by the system after your order. Kindly make sure your keep the transaction receipt from Paypal as proof of your payment until the time you receive your order.
What are the delivery charges for orders from the online store?
We ship our items worldwide. To enable us offer a tracking number for every item shipped from our store, you will be charged a minimal shipping fee during checkout. If you would like your item to be shipped with other couriers such as DHL, Fedex, among others, kindly contact us before ordering for extra shipping charges.
Which payments methods are accepted on the online store?
We accept credit card payments through PayPal. PayPal is a service that enables you to pay or send money without revealing your financial information to a merchant. Paypal also offers a 180 days money back guarantee. You can always claim for a refund up to a period of 180 days from the time of payment.
How long will the delivery take?
For items shipped using the standard method, the delivery time is within 7-20 days plus 2-3 processing days. For items shipped via other courier like DHL, Fedex, the delivery time is within 3-7 days. We will offer you a tracking number to monitor your parcel online.
How secure is shopping on the online store? Is my data protected?
We do not process any payment on this store. All payments are processed through a third party payment processor, which in this case is Paypal. Your data will be handled confidentially and encrypted with SSL through Paypal.
What exactly happens after ordering?
After ordering, you will receive a confirmation email from us confirming your order. We will then proceed and prepare your order for shipment. We will also provide you with a tracking number so that you can be able to monitor your parcel online.
Do I receive an invoice for my order?
Yes. An invoice will automatically be generated by the system after your order. Kindly make sure your keep the transaction receipt from Paypal as proof of your payment until the time you receive your order.